Frequently Asked Questions
Everything you need to know about your Micro Scooters journey.
How do I choose the right scooter for my child's age?
We categorize our scooters by age range and weight capacity. For toddlers, we recommend our 3-wheeled Mini Micro range for stability, while older children and teens typically transition to our 2-wheeled Sprite or Cruiser models for better maneuverability.
What is your shipping policy and delivery timeline?
We offer standard and express shipping options. Most orders are processed within 24 hours and delivered within 3-5 business days. You will receive a tracking number via email as soon as your scooter leaves our warehouse.
Do you provide a warranty on your scooters?
Yes, all Micro Scooters come with a 2-year manufacturer's warranty covering manufacturing defects. This ensures peace of mind and reflects our commitment to high-quality Swiss engineering.
Can I return my scooter if it's not the right fit?
We offer a 30-day return policy for any unused products in their original packaging. Simply contact our support team to initiate a return, and we will guide you through the process for a refund or exchange.
Are replacement parts available for purchase?
Sustainability is core to our brand. We stock a full range of replacement parts, from wheels and brakes to handlebars, allowing you to repair your scooter rather than replace it, extending its lifespan for years.
What safety gear is recommended for scooting?
Safety is our priority. We strongly recommend that all riders wear a properly fitted helmet. For beginners or those performing tricks, we also suggest knee and elbow pads to prevent scrapes and injuries.